We offer a 30-day return period, giving you 30 days from the date you receive your order to request a return.
To be eligible for a return, items must be:
- in the same condition as received,
- unworn and unused, and
- returned with their original packaging.
Please note that customers are responsible for return postage costs. We recommend using Royal Mail Special Delivery so the parcel is insured in transit, as we cannot accept responsibility for items lost or damaged on their way back to us.
Once your return is received and approved, your refund will be processed within 7 days to your original payment method. Please allow additional time for your bank or card issuer to complete their processing.
Return parcels to:
Bluebell Jewellery Design
1 Crackley Bank
Newcastle-under-Lyme
Staffordshire
ST5 7AX
United Kingdom
Damaged, Defective or Incorrect Items
We take great care in preparing and packaging your order. In the unlikely event that an item arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order so we can resolve the issue swiftly.
Please email bluebell.jewellery.uk@gmail.com with:
- Your order number
- A clear photograph of the item
- A photograph of the packaging if it arrived damaged
Where damage has occurred in transit, please retain all packaging, as we may request it be returned with the item.
Upon receiving the item, it will be assessed and, once approved, we will arrange a replacement or refund.
Earrings
For hygiene reasons, earrings cannot be returned if they have been worn or tried on.
Unworn earrings, returned in their original condition and packaging, may be:
- exchanged, or
- returned for a credit note equal to the original purchase price.
If earrings are faulty, your statutory rights apply and you are entitled to a repair, replacement or refund.
Non-returnable Items
We cannot accept returns for:
- Custom or bespoke items, including jewellery made to non-standard sizes or personalised to your specification
- Earrings that have been worn or tried on
- Sale items, unless they are faulty
Please note: This does not affect your statutory rights under the Consumer Rights Act 2015.
Exchanges
If you would like to exchange an item, please contact us at
bluebell.jewellery.uk@gmail.com to begin the process.
Items must be unworn, in their original condition, and returned with their original packaging.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at
bluebell.jewellery.uk@gmail.com.
If your order has not yet been dispatched, we will process a cancellation and refund.
If your order has already been dispatched, please follow the returns procedure above once it arrives.
Custom-made or personalised items cannot be cancelled once production has started, as these are created specifically to your requirements.
Statutory Rights
This policy is offered in addition to your legal rights under UK consumer law. Nothing in this document affects your statutory rights.