We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, and in its original packaging.
To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you return instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
It is advisable that returned items are sent using ‘special delivery’ so they are insured on the way, as you will be responsible for any items lost in transit. You will be refunded within 7 days of receiving your return. Please note, you are responsible for any postage costs incurred in returning or exchanging items.
Damages and issues
We hope your new Bluebell Jewellery Design jewellery reaches you as ordered and in perfect condition. In the unlikely event an item is defective, damaged or if you receive the wrong item, please contact us within 30 days of receipt so that we can evaluate the issue and make it right as soon as possible. In the case of damage during delivery, please keep hold of the original packaging as we may ask you to return this to us along with the jewellery.
please email us at [email protected] with the following:
- Your order number.
- A photograph of the damaged, faulty or incorrect jewellery.
- A photograph of the damaged packaging, if applicable.
On receiving the parcel we will carefully examine the returned goods and get back to you as soon as possible to arrange a replacementment once approved.
Please note, for hygiene reasons we can only exchange earrings that have not been worn.
Exceptions / non-returnable items
We cannot accept:
- Earrings are non-refundable, but can be exchanged, or a credit note provided, to the value of the original purchase. Earrings much be unworn – We cannot accept returns on earrings if they have been tried on or worn.
- Items made to a non-standard size, specifically for an order.
- Sales items are all non-refundable and non-exchangeable.
Exchanges
To start an exchange, please contact us at [email protected]
Exchanges can only be made if the item is unworn, in its original condition and returned in its original packaging.
Refunds
We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellations
Please get in touch as soon as possible if you decide to cancel your order. Please email [email protected] to be advised on the order status and the possibility of an order cancellation. If your order has been dispatched, please follow the returns policy procedure outline above.
Items made to a specific size or personalised cannot be cancelled once payment has been received and work undertaken to complete your order.
Whilst all items listed are offered for sale in good faith, occasionally, for reasons beyond our control, we may not be able to fulfill your order. If for any reason your item is unavailable, we will contact you to offer you a substitute, or refund your payment.